2569 Privacy Policy — How We Protect Your Information
This document explains how 2569 collects, uses, stores and protects the personal information of users in Malaysia. Your privacy is our priority.
Effective: 1 January 2026 | Last updated: January 2026
1. Information We Collect
When you register and use the 2569 platform, we collect several categories of information to keep the service running smoothly and securely:
Account Information: Full name, phone number, email address, date of birth and password (stored in encrypted hash form). This information is required to create and verify your account.
Payment Information: Details relating to the payment method you use, such as your bank name, partially masked account number, or registered eWallet. All transactions are processed in Malaysian Ringgit (RM / MYR). 2569 does not directly store full card numbers or sensitive financial information — this is handled by registered third-party payment providers.
Device & Browser Information: IP address, device type, operating system, browser version, screen resolution and login session data. This information helps us detect suspicious activity and improve platform compatibility.
Usage Data: Game records, active session duration, navigation clicks, in-platform searches and interactions with promotions. This data is used to improve the user experience and evaluate campaign effectiveness.
2. How We Use Your Information
2569 uses the information collected solely for the following purposes and never for any other purpose without your consent:
- Processing account registration, identity verification and secure login operations.
- Processing deposits and withdrawals in Malaysian Ringgit and verifying transaction status.
- Sending account-related notifications, policy updates, active promotions, and important security alerts.
- Detecting and preventing fraud, unauthorised access, and activities that violate the platform's Terms & Conditions.
- Meeting legal and regulatory compliance requirements applicable in Malaysia.
- Improving platform functionality, testing new features and ensuring stable performance across all devices including mobile.
We do not use your data to sell to third-party advertisers or share it for marketing purposes without your consent.
3. Cookies & Tracking Technologies
The 2569 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored in your browser when you visit our site.
We use three main types of cookies:
- Session Cookies: Required to maintain your login status during an active session. These cookies are deleted automatically when you close your browser.
- Preference Cookies: Storing user preferences such as language and display settings so you don't have to reconfigure them every time you log in.
- Analytics Cookies: Used to understand aggregate navigation patterns and usage behaviour for platform improvement purposes. This data contains no personally identifiable information.
You can manage or block cookies through your browser settings. However, blocking session cookies may cause certain platform features to malfunction, including login and transaction processes.
4. Data Storage, Security & Sharing
How We Store Your Data
All 2569 user data is stored on servers protected with high-level encryption. Database access is restricted to authorised personnel only and requires two-factor authentication. Data that is no longer needed is disposed of in accordance with established security procedures.
Sharing with Third Parties
2569 does not sell, rent or disclose your personal information to third parties for commercial purposes. Exceptions apply only in the following limited circumstances:
- Payment service providers used to process your RM transactions — they are bound by strict confidentiality agreements.
- Malaysian government or law enforcement authorities where required by law or court order.
- Technical service providers (such as cloud intermediaries) that help operate the platform infrastructure — all bound by data protection agreements.
In all of the above cases, only the minimum necessary information will be shared.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a 2569 user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If the information we hold is inaccurate or out of date, you have the right to request that we update it.
- Right to Erasure: You may request the deletion of your account and personal data, subject to the minimum retention requirements mandated by Malaysian law (e.g. financial transaction records).
- Right to Restrict Processing: In certain circumstances, you may request that we restrict how your data is used while your request is under review.
Changes to This Policy
2569 reserves the right to update this Privacy Policy from time to time to reflect changes in privacy practices or legal requirements. Any material changes will be communicated via in-platform notifications or email. The "Last updated" date at the top of this document will always reflect the latest version.
Contact Us
For any enquiries, requests or complaints relating to your privacy and personal data protection on the 2569 platform, please contact our team at: [email protected]
You may also refer to our FAQ for answers to common questions about privacy and account security.